Terms of Service
Please read carefully
These Terms contain a binding arbitration provision and a class action waiver in Section 18. These affect your legal rights, including your right to file a lawsuit in court and to participate in a class action. You may opt out of arbitration within 30 days as described in Section 18.7.
LexInsight is not a law firm and does not provide legal advice. Using LexInsight does not create an attorney-client relationship. Section 3 explains this in detail and is a material term of this agreement.
1. Agreement to terms
1.1 Acceptance
These Terms of Service ("Terms") form a binding contract between you ("you," "your," or "Customer") and LexInsight ("LexInsight," "we," "us," or "our").
By using the service, you agree to these Terms. If you do not agree, do not use the service.
1.2 Incorporated documents
These Terms incorporate the Privacy Policy, the Legal Disclaimer, the Acceptable Use Policy, the Refund Policy, the Cookie Notice, and the Subprocessor List.
Where these Terms conflict with an incorporated document, these Terms control, except that the Privacy Policy controls on matters of personal-information handling, and the Legal Disclaimer controls on the nature and limits of the service.
1.3 Electronic contracting
You agree to receive these Terms and related notices electronically. Your acceptance at checkout is recorded with the version of the documents you agreed to.
2. The service
2.1 Description
LexInsight accepts the documents and intake context you provide, analyzes them with automated systems, and delivers a generated report through a secure link. The scope of a report is set by the tier you purchase.
2.2 What the service is not
The service is not a law firm, does not provide legal advice, and does not create an attorney-client relationship. Section 3 states this in full.
2.3 Artificial intelligence disclosure
Reports are generated with the assistance of artificial intelligence, including third-party large language models. You acknowledge that:
(a) AI systems can produce output that is incorrect, incomplete, internally inconsistent, or fabricated, including references to authorities, statutes, cases, or market data that do not exist or do not say what the output claims;
(b) AI output is probabilistic, not deterministic; identical or similar inputs may produce materially different reports;
(c) analysis reflects patterns in training data and may not reflect current law, recent legislative or judicial developments, local rules, collective bargaining agreements, plan documents, or your employer's actual practices;
(d) clause classifications such as "standard," "negotiable," "action required," or "favorable" are heuristic characterizations, not legal conclusions, and reasonable attorneys could classify the same clause differently;
(e) for eligible higher tiers, wage context and short examples from public filings come from a curated source set that we check for internal consistency and provenance before it is used. They are not a live lookup performed on your document. Source data can be incomplete, may not describe your employer, and is not legal advice. A filed agreement is not a standard, not a recommendation, and not a conclusion about your agreement;
(f) the service does not read documents you do not upload, does not know facts you do not disclose, and cannot reliably detect what is missing from your document;
(g) you are solely responsible for independently verifying every statement in a report before relying on it, and the appropriate method of verification is consultation with a licensed attorney in your jurisdiction.
2.4 No human attorney reviews your report
No attorney reviews your documents or your report. Reports are produced and delivered automatically.
2.5 Scope limits
The service does not track deadlines, does not negotiate, does not communicate with your employer, and does not represent you.
2.6 Delivery
We deliver your report through a secure link sent to the email address on the order. Delivery times are targets, not guarantees. The link works for 14 days and can be used more than once. We offer one re-issued link if your report is still inside its retention window.
2.7 No account; email-based access
There are no user accounts. Access to a report depends on the secure link and the email address used for the order. Keep that link confidential; anyone who has it can open the report while it is valid.
2.8 Changes to the service
We may change, add to, or remove features. We may retire a tier. A change does not alter the terms that applied to an order you already placed.
3. No legal advice; no attorney-client relationship
3.1 LexInsight is not a law firm
LexInsight is not a law firm, and it does not practice law.
3.2 No attorney-client relationship is formed
Neither your use of the service, nor any communication with us, creates an attorney-client relationship. Reports are AI-generated informational analysis.
3.3 No privilege; no confidentiality protections of the client-lawyer relationship
Communications you send through the service are not protected by attorney-client privilege or by the professional duty of confidentiality that a lawyer owes a client. If you need that protection, speak to a licensed attorney directly, and do not send the material to us.
3.4 Conflicts of interest are not checked
We do not run conflicts checks, because we are not providing legal representation.
3.5 Relationship to any law practice
LexInsight is a software service, separate from any law practice. Your use of the service creates no relationship with any attorney or firm.
3.6 Acknowledgment
You acknowledge that you have read this Section 3, that you understand it, and that it is a material term of this agreement.
4. Eligibility
You must be 18 or older to use the service. You must be submitting your own documents, or documents you are authorized to submit as someone's representative. LexInsight is intended for users in the United States. If you use it from another country, you are responsible for your own local law. Section 1 of the Acceptable Use Policy states these limits in full.
5. Your submissions
5.1 Definition
"Customer Materials" means the documents you upload and the intake information you provide.
5.2 Your representations and warranties
You represent and warrant that:
- you have the right to submit every document you upload;
- you have redacted Social Security numbers, financial account numbers, and government identification numbers;
- your submission does not violate any agreement you have with someone else, and does not violate the law;
- the information you provide is accurate to the best of your knowledge.
5.3 License you grant us
You grant us a limited license to process Customer Materials for the purpose of producing and delivering your report, keeping the records described in the Privacy Policy, and operating and protecting the service. That license ends when we delete the material under the retention schedule.
5.4 No model training
We do not use your documents, intake responses, or reports to train, fine-tune, or evaluate AI models, and we require our providers not to do so. We test and improve the service with synthetic documents and public-source records, not with customer documents.
5.5 Ownership of customer materials
You keep your rights in Customer Materials. We claim no ownership of them.
6. Reports and intellectual property
6.1 License to your report
We grant you a personal, non-exclusive, non-transferable license to use the report we deliver for your own purposes. You may share it with your own attorney.
6.2 Restrictions
You may not resell a report, publish it as legal advice, present it as the work product of a lawyer, or use it to provide a professional service to someone else.
6.3 Our intellectual property
The service, its software, its prompts, its source data, and its output templates belong to LexInsight or its licensors.
6.4 Non-uniqueness of output
Automated analysis of similar documents can produce similar output. We do not promise that a report is unique to you.
6.5 Feedback
If you send us feedback, we may use it without restriction or obligation.
7. Fees, payment, and taxes
7.1 Pricing
Prices are shown at checkout before you pay. The price shown for a tier is the price for that tier.
7.2 Payment processing
Payments are processed by Stripe. We do not receive or store your full card number. A completed payment is what authorizes us to begin processing; a browser success message alone does not.
7.3 One-time charges
Each order is a one-time charge. We do not create a subscription.
7.4 Taxes
You are responsible for any tax that applies to your purchase. We do not add automatic tax adjustments or fee reimbursements to a refund; if a refund raises a tax question, contact us and we will work through it with you.
7.5 Chargebacks
Please contact us before disputing a charge. Section 6 of the Refund Policy explains what happens if you do.
8. Refunds and cancellation
The Refund Policy is part of these Terms. In summary:
- Cancellation before processing. Contact us immediately and we cancel and refund in full. This window is often only a few minutes.
- Full refund on technical non-delivery. If we cannot complete your review for technical reasons, or your report is never delivered, you receive a full refund.
- Wrong tier before processing. Contact us before processing begins and we cancel and refund in full so you can order the correct tier.
- Wrong tier after processing starts. This is reviewed as a support remedy, not an automatic full refund: a correction where the report has not yet been generated, or a partial refund that reflects the difference between what you paid and what was supplied.
- After delivery. Requests are reviewed by a person within 30 days of delivery. Where a section your tier included could not be supplied, the usual outcome is a correction or a partial refund that reflects the missing section. Refunds after delivery are not automatic.
- Statutory rights. Nothing in these Terms or the Refund Policy limits a right that cannot be waived under the law of your state or country of residence.
9. Acceptable use
The Acceptable Use Policy is part of these Terms. It sets out who may use the service, what you must redact, what is prohibited, and how to report a security issue in good faith.
10. Third-party services and content
We use third parties to run the service. They are listed on the subprocessor page. We do not control a third party's own terms, and where a provider acts for its own purposes, its terms apply to that processing. Reports may reference public filings and other public sources; we do not control those sources.
11. Privacy and security
Our Privacy Policy describes what we collect, how long we keep it, and who processes it. Uploads go to a private storage bucket with no public access. Files are encrypted in transit and at rest by our infrastructure providers, and downloads use short-lived signed links.
12. Disclaimer of warranties
THE SERVICE AND EVERY REPORT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT A REPORT IS COMPLETE, ACCURATE, CURRENT, OR ENFORCEABLE, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
13. Assumption of risk and no reliance
YOU USE THE SERVICE AT YOUR OWN RISK. YOU AGREE THAT YOU ARE NOT RELYING ON ANY STATEMENT IN A REPORT AS LEGAL ADVICE, AND THAT YOU WILL CONSULT A LICENSED ATTORNEY IN YOUR JURISDICTION BEFORE ACTING ON IT.
14. Limitation of liability
14.1 Exclusion of damages
TO THE FULLEST EXTENT THE LAW ALLOWS, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST OPPORTUNITY, OR LOST DATA, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.
14.2 Aggregate cap
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU ACTUALLY PAID TO LEXINSIGHT IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).
14.3 Free tier
FOR THE FREE PREVIEW, OUR TOTAL AGGREGATE LIABILITY WILL NOT EXCEED TWENTY-FIVE U.S. DOLLARS (US$25).
14.4 Independent allocation
The limits in this Section 14 apply independently of any other limit, and survive a failure of essential purpose.
14.5 Exceptions
Nothing in this Section 14 limits a liability that cannot be limited under applicable law, including for fraud or for a right that consumer law does not allow to be waived.
15. Indemnification
You agree to indemnify and hold LexInsight harmless from a claim brought by a third party that arises from your Customer Materials, your violation of the Acceptable Use Policy, or your violation of these Terms. We will tell you about the claim and let you participate in the defense.
16. Term, suspension, and termination
These Terms apply from your first use of the service. We may suspend or refuse service if you violate the Acceptable Use Policy, if we are required to, or if we cannot safely operate. Sections 3, 5, 6, 12, 13, 14, 15, 17, 18, and 20 survive termination.
17. Governing law and venue
These Terms and any dispute arising out of or relating to them or the service are governed by the laws of the State of Rhode Island, excluding its conflict-of-laws rules and excluding the U.N. Convention on Contracts for the International Sale of Goods. Subject to Section 18, the exclusive venue for any dispute not subject to arbitration is the state and federal courts located in Providence County, Rhode Island, and you consent to personal jurisdiction and venue there and waive any objection based on inconvenient forum. Nothing in this section deprives you of the protection of mandatory consumer-protection provisions of the law of your state or country of habitual residence.
18. Dispute resolution — arbitration and class waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
18.1 Informal resolution first
Before starting arbitration or any proceeding, you agree to send a written Notice of Dispute to info@lexinsight.co, describing the dispute, the relief you seek, and your contact and order information. We will send a Notice of Dispute to your email of record. The parties will attempt in good faith to resolve the dispute for sixty (60) days before arbitration begins. This is a condition precedent, and any limitations period is tolled during it.
18.2 Agreement to arbitrate
Except as stated in Section 18.4, any dispute, claim, or controversy arising out of or relating to these Terms, the site, the service, any report, or the relationship between you and LexInsight, including disputes about the formation, scope, enforceability, or arbitrability of this section, will be resolved exclusively by final and binding individual arbitration, and not in court. The Federal Arbitration Act, 9 U.S.C. § 1 *et seq.*, governs this section. You and LexInsight are each waiving the right to a trial by jury and to participate in a class action.
18.3 Arbitration procedure
Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, as modified by these Terms. If AAA is unavailable or declines, the parties will agree on an alternative administrator, or a court will appoint one. A single neutral arbitrator will conduct the arbitration, seated in Providence County, Rhode Island, provided that you may elect to conduct it by telephone, videoconference, or on documents only, or in the county of your residence. The arbitrator may award any relief available in an individual court action, including statutory attorneys' fees where authorized. The award is final and binding, and judgment may be entered in any court of competent jurisdiction.
18.4 Exceptions
This section does not apply to: (a) claims that qualify for small claims court in a court of competent jurisdiction, brought on an individual basis; (b) claims for injunctive or equitable relief about intellectual property or unauthorized access, which may be brought in the courts identified in Section 17; and (c) any claim that applicable law does not allow to be arbitrated.
18.5 Class action waiver
ARBITRATION AND ANY COURT PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS. YOU AND LEXINSIGHT WAIVE THE RIGHT TO BRING OR PARTICIPATE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE ACTION, OR TO ACT AS A PRIVATE ATTORNEY GENERAL, EXCEPT WHERE SUCH A WAIVER IS PROHIBITED BY LAW. The arbitrator may not consolidate claims or preside over a class or representative proceeding. If this Section 18.5 is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and litigated in the courts identified in Section 17, and the rest of this Section 18 remains in force.
18.6 Batch arbitration
If twenty-five (25) or more similar claims are asserted against LexInsight by or with the assistance of the same or coordinated counsel, the parties will cooperate with AAA to batch those claims into groups of no more than fifty (50), with a single arbitrator and a single set of fees per batch, and to stay the remaining claims while an initial batch is resolved.
18.7 Your right to opt out
You may opt out of this Section 18 by sending written notice within thirty (30) days of first accepting these Terms to info@lexinsight.co, stating your name, the email address used for the order, and an unambiguous statement that you opt out of arbitration. Opting out does not affect any other part of these Terms and does not affect your ability to use the service. If you opt out, Section 17 governs.
18.8 Limitations period
To the extent permitted by law, any claim arising out of or relating to these Terms or the service must be started within one (1) year after the claim accrues, or it is permanently barred.
18.9 Changes to this section
If we materially amend this Section 18 after your acceptance, the amendment does not apply to a claim of which we had actual notice on the date of amendment, and you may reject the amendment by written notice within thirty (30) days.
19. Changes to these terms
We may update these Terms. If we make a material change, we update the effective date and note the change on the legal changelog. A change applies to a new order placed after the change. It does not alter the terms that applied when you placed an earlier order.
20. General
20.1 Entire agreement
These Terms and the incorporated documents are the entire agreement between you and LexInsight about the service.
20.2 Severability
If a provision is found unenforceable, the rest of these Terms remain in force, and the unenforceable provision is limited or severed to the minimum extent necessary.
20.3 No waiver
If we do not enforce a provision, that is not a waiver of it.
20.4 Assignment
You may not assign these Terms. We may assign them to an affiliate or to a successor.
20.5 No agency
Nothing here creates a partnership, joint venture, or agency relationship.
20.6 Force majeure
We are not liable for a delay caused by something outside our reasonable control.
20.7 Notices
We send notices to the email address on your order. You send notices to info@lexinsight.co.
20.8 Interpretation
Headings are for navigation only. "Including" means "including without limitation."