Refund Policy
Effective 2026-10-07 · Version 2026-10-07 · Change history
This Refund Policy is part of the Terms of Service. It is published separately so it is easy to find, and it is linked from checkout.
1. The nature of what you are buying
Each order is a digital product generated for the documents you submit and delivered through a secure link. Once analysis begins, the work is substantially done. Sales are final except as set out below.
Before you pay, the checkout page states which sections your chosen tier includes. Read that list. If a section is described as included for your tier and we do not supply it, the remedies in Section 3 apply.
2. When you receive a full refund
We refund in full, without a case-by-case review, when:
- We cannot complete your review for technical reasons. This covers a processing failure, a system error, or a determination that your documents cannot be analyzed, such as illegible scans, encrypted files, corrupted files, or an unsupported language.
- Your report is never delivered and the failure is on our side.
- You cancel before processing begins. Contact info@lexinsight.co immediately. This window is often only a few minutes.
- You were charged more than once for the same order, or charged in error.
- You purchased the wrong tier and contact us before processing begins. We cancel and refund in full so you can order the correct tier.
A refund is issued to the original payment method. We do not control how quickly your bank or card issuer posts it. Expect several business days, and allow longer for some issuers. We do not add automatic fee reimbursements or tax adjustments; if a refund raises a tax question, contact us and we will work through it with you.
3. When we review a remedy
Once a report has been delivered, we review a request case by case. Start within 30 days of delivery by contacting info@lexinsight.co with your order reference and what went wrong. We aim to respond within three business days.
If you purchased the wrong tier and processing has already started, we do not treat it as an automatic full refund. We review it as a support remedy: a correction where the report has not yet been generated, or a partial refund that reflects the difference between what you paid and what was supplied.
We treat these as strong reasons for a remedy:
- the report is materially non-responsive to the documents you submitted;
- the report is missing a section that the checkout page listed as included for your tier;
- there was a substantial delivery delay and we did not tell you about it.
Where a section you paid for could not be supplied, the usual outcome is a correction or a partial refund that reflects the missing section. We do not apply the full purchase price as a standard remedy for one missing optional section, because the report you received still includes the rest of what your tier provides. We do not issue refunds automatically; a person reviews the request.
4. When we do not refund
- You disagree with the analysis, tone, length, or conclusions of a report.
- The report did not tell you what you hoped to hear.
- A negotiation did not go the way you wanted, or an employer declined to change terms.
- An attorney disagreed with something in the report. This is expected. The report is not legal advice, and an attorney's judgment supersedes it.
- You did not download your report before the link expired and the retention period had passed.
- You violated the Terms of Service or the Acceptable Use Policy.
- You uploaded documents you were not authorized to submit.
- You are dissatisfied with the free Preview, which costs nothing and has nothing to refund.
5. Upgrades and downgrades
Change tiers freely before checkout. After payment, contact us and we will apply the price difference toward an upgrade where the report has not yet been generated. A downgrade after payment is handled as a support-reviewed partial refund, not an automatic one.
6. Chargebacks
Please contact us before disputing a charge. Most issues resolve faster directly, and a chargeback usually takes longer than asking us. If you initiate a chargeback, we may suspend delivery, revoke report access, and respond to the dispute with our records.
7. Your statutory rights
Nothing in this policy limits a right that cannot be waived under the law of your state or country of residence.